Alliance Mediation Management Ltd, Mercury House, Shipstone Business Centre, North
Gate, Nottingham, NG7 7FN Registered in England and Wales. Company Registration No
Customer Service Training
Good customer service is the lifeblood of any business. You can offer promotions
and slash prices to bring in as many new customers as you want, but unless you can
get some of those customers to come back, your business won't be profitable for long.
Good customer service is all about bringing customers back. And about sending them
away happy - happy enough to pass positive feedback about your business along to
others, who may then try the product or service you offer for themselves and in their
turn become repeat customers.
The essence of good customer service is forming a relationship with customers - a
relationship that that individual customer feels that he would like to pursue.
How do you go about forming such a relationship? By remembering the one true secret
of good customer service and acting accordingly; "You will be judged by what you
do, not what you say."
If you truly want to have good customer service, all you have to do is ensure that
your business consistently does these six things:
Answer your phone
Don't make promises unless you will keep them.
Listen to your customers
Deal with complaints
Be helpful - even if there's no immediate profit in it.
Train your staff (if you have any) to be always helpful, courteous, and knowledgeable
Alliance Mediation Management Customer Service Training will cover all the above
and help you to be known for its good customer service. And the best part of training
is that the irony of good customer service is that over time it will bring in more
new customers than promotions and price slashing ever did!
Customer Service courses run at regular times throughout the year. If you are interested
in attending please contact us for more information.
In-House Training discounts are available if you wish to run this course within your
own organisation, please contact us for more information.
Click here to read 2010 Which? table for big brands' customer service.
It may surprise you to know that a bank beat John Lewis to the Which 2010 customer
service but the interesting thing is that those organisations with 'superb' customer
service also produce good profits.
Click here to read about the importance of good customer service. People react to
the way they are treated and act accordingly. With this in mind, think about why
a customer is rude/angry/uncommunicative and ask yourself:
Am I getting the customer-reactions that I deserve?
Is my treatment of the customer at fault?
Why is the customer acting that way and what can I do to improve the situation?