0115 9718129

talk2us@alliancemediation.co.uk

Alliance Mediation Management Ltd, Mercury House, Shipstone Business Centre, North Gate, Nottingham, NG7 7FN
Registered in England and Wales. Company Registration No 5826353

Customer Service Training

Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.

Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.

The essence of good customer service is forming a relationship with customers - a relationship that that individual customer feels that he would like to pursue.

How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; "You will be judged by what you do, not what you say."

If you truly want to have good customer service, all you have to do is ensure that your business consistently does these six things:

1. Answer your phone
2. Don't make promises unless you will keep them.
3. Listen to your customers
4. Deal with complaints
5. Be helpful - even if there's no immediate profit in it.
6. Train your staff (if you have any) to be always helpful, courteous, and knowledgeable

Alliance Mediation Management Customer Service Training will cover all the above and help you to be known for its good customer service. And the best part of training is that the irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!

Customer Service courses run at regular times throughout the year.  If you are interested in attending please contact us for more information.

In-House Training discounts are available if you wish to run this course within your own organisation, please contact us for more information.

Useful information

Click here to read 2010 Which? table for big brands' customer service.

It may surprise you to know that a bank beat John Lewis to the Which 2010 customer service but the interesting thing is that those organisations with 'superb' customer service also produce good profits.  

Click here to read about the importance of good customer service. People react to the way they are treated and act accordingly. With this in mind, think about why a customer is rude/angry/uncommunicative and ask yourself:

• Am I getting the customer-reactions that I deserve?
• Is my treatment of the customer at fault?
• Why is the customer acting that way and what can I do to improve the situation?