Alliance Mediation Management Ltd, Mercury House, Shipstone Business Centre, North
Gate, Nottingham, NG7 7FN Registered in England and Wales. Company Registration No
Alliance Mediation Management Limited offer tried and tested Mediation Training courses
not only for front line staff but also for supervisors and managers. Mediation Training
will enable them to deal with conflict and anger and improve relationships.
Free Mediation Awareness
A half day training to understand the benefits and the process of mediation.
Basic Mediation Skills
A one day training course designed for Housing Officers, Community Officers, Anti
Social Behaviour Officers and people dealing with the public so that they can apply
the benefits of mediation to their everyday dealing with clients.
Mediation Skills Foundation Course (Accredited by NCFE)
The Mediation Skills Foundation course uses case studies, simulations, group exercises,
demonstrations and trained mediators to portray clients for practical sessions and
will cover the following:
Conflict, culture and mediation
How Mediation Works
Personal Skills and Qualities of a Mediator
What Mediation Can / Cannot Do
Active Listening, Building Rapport
How to deal with difficult behaviour
How to set up, manage and run a mediation session
Mediation Skills Advanced Course (Accredited by NCFE)
This course if taken over three units and all students entering this training course
need to have:
Completed the Mediation Skills Foundation Course
Taken part in support, supervision, and learning development activities during a
practice period of 4-6 months
Be able to produce evidence of mediation casework with clients* and completed a minimum
of five mediation cases. *[It is essential that client confidentiality be preserved
within record keeping].
Experience of at least one face to face mediation (actual or simulated) within the
past two years.
These courses run at regular times throughout the year. If you are interested in
attending please contact us for more information.
In-House Training discounts are available if you wish to run this course within your
own organisation, please contact us for more information.
Click here to download our free guide to the Life Cycle of Conflict.
Click here to download our free guide to the Life Cycle of Mediation.
Alliance Mediation Management Ltd has had the pleasure to deliver mediation training
for all the Districts within Leicestershire County Council, Corby Borough Council,
Gedling Borough Council, Broxtowe Borough Council as well as Aspire Homes, South
Liverpool Housing and Salix Homes.
Find out more information about our Mediation Skills Foundation Course by clicking
here to download our Information Sheet.