Training Feedback
Foundation Course:
I was surprised how my eyes and mind were opened.
I certainly feel I learnt a lot in communication.
The course was very interesting, valuable and enjoyable learnt so much more than I expected.
Certainly made me think how I handle situations in my life!
Thoroughly enjoyed exercises in groups, pairs etc. Tutor’s examples from her vast knowledge always interesting and to the point.
I wasn’t on the course originally but am glad I got the opportunity and have thoroughly enjoyed it – thank you.
Enables you to think differently, definitely a life skill worth having.
Tutor explained in detail very clearly the exercises.
Role play was invaluable, especially how the actors threw themselves in to it.
Made me more aware of how I interact with people.
Tutor has been very helpful and supportive -
Would like more role play practice but watching others very valuable.
The course has flown; I wish there were another.
Awareness Training:
Although ‘awareness’ course – there were practical benefits.
Am now very clear on what mediation is.
Good grounding for various staff depts.
Would like more depth – not a criticism but a ‘want’.
I can use some of the ideas in my day to day work.
I am more aware of the role of mediators and when a referral would be appropriate.
Mediation Training
Alliance Mediation Management Limited offer tried and tested Mediation Training courses not only for front line staff but also for supervisors and managers. Mediation Training will enable them to deal with conflict and anger and improve relationships.
As well as offering a variety of mediation training courses we are also able deliver training to reduce stress, deal with conflict and anger management, facilitation and customer care. If you would like to book a training course, please contact us or use our online booking form.
(1) Mediation Skills – Foundation Course
(Accredited by NCFE )
Aims:
- To cover the entire mediation process from first contact with first party to closure and review.
- To create a solid foundation in fundamental mediation skills such as active listening, impartiality, building rapport with disputants, managing conflict and facilitating negotiation.
- To develop an understanding of mediators’ own responses to conflict, so that they can manage their own feelings and assumptions and interact constructively with disputants.
- To develop and awareness of the practical tasks associated with working as a mediator.
- To enhance understanding of disputes and disputing behaviour. To address issues of equality of opportunity at all stages
The Mediation Skills Foundation course uses case studies, simulations, group exercises,
demonstrations and role-
- Conflict, culture and mediation
- How Mediation Works
- Personal Skills and Qualities of a Mediator
- What Mediation Can / Cannot Do
- Active Listening, Building Rapport
- How to deal with difficult behaviour
- How to set up, manage and run a mediation session
Your investment: £795.00 per person, please see our online booking form.
In-
(2) Mediation Skills – Advanced Learning Development and Practice
(Accredited by NCFE)
Students entering this training course need to have:
- Completed the Mediation Skills Foundation Course
- Taken part in support, supervision, and learning development activities during a
practice period of 4-
6 months - Be able to produce evidence of mediation casework with clients* and completed a minimum of five mediation cases. *[It is essential that client confidentiality be preserved within record keeping].
- Experience of at least one face to face mediation (actual or simulated) within the past two years.
UNIT ONE -
Manage Mediation casework reliably
1½ Days looking at the mediators’ experience within their chosen field and developing mediation skills. Record observations of learning by structured reflection on mediation work with clients.
Fees: £150.00
UNIT TWO -
Develop skills, knowledge and self-
1½ Days Identifying specific limitations* which affect the quality of service offered to clients, and undertake appropriate learning development activities to address them. (*Limitations could be limits of competence, or constraints in emotional, mental, or physical coping). Devising and following a learning development plan, and periodically review the plan
Fees: £150.00
UNIT THREE -
Managing the structure and flow of a joint part (face to face) Mediation Session
1 Day reviewing how joint mediation operates and developing techniques that will assist clients develop self worth and increased mutual understanding.
Fees: £100.00
All three units are required to be completed satisfactorily for a full certificate in Mediation Skills Advanced to be issued.
Portfolio Evidence
During this course each student will be required to carry out:
Unit One C0965/001
- Self-
assessment of the exercises they have taken - Be able to submit notes from at least five cases* (face to face session may be used)
Unit Two C0965/002
- Feedback from line manager/co-
ordinator regarding fulfilment of administration requirements of three cases* within the Mediation Service. - Recordings of at two supervision session* (at least one supervision session must be a one to one session)
- Tutor assessment of practice* through one to one supervision session.
Unit Three C0965/003
- Each student will have undertaken at least one face to face mediation session either real life* or taken part in a face to face ‘Mediation in Practice’ session.
- Completion of final 20 questions
*[It is essential that client confidentiality be preserved within record keeping].
(3) Basic Mediation Skills -
Duration: 1 day
(4) Mediation Awareness -
Duration: ½ day (3 hours)
(5) General Mediation Awareness including an introduction to Homelessness Mediation.
Aim: To understand the benefits and the process of mediation, especially homelessness mediation
Duration: 1 day / 2 days
(6) Effective Communications Skills
Aims: To understand the need to communicate effectively at all levels and to be able to put it into action.
Duration: ½ day
(7) Active Listening
Aims: A training course aimed at understanding and enhancing listening skills
Duration: ½ day
(8) Managing Power & Conflict
Aims: To enhance understanding of disputes and disputing behaviour. To address issues of equality of opportunity at all stages.
Duration: 1 day
(9) Facilitation & Meeting Management
Aims: To understand the importance of managing meetings from agendas to outcomes.
Duration: ½ day
(10) Customer Care Skills Basic or Advanced
Contact us at talk2us@alliancemediation.co.uk for more information.
Community Safety
Alliance Mediation Management Limited has run successful mediation training courses for community officers / wardens in Mediation Awareness and Basic Mediation Skills courses. Those attending have benefited from this training and it has enabled them to engage with the community and reduce the stress in some aspect of their jobs.