Workplace Mediation by Alliance Mediation Management

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Case Study

Party 1 – John

John has been promoted to manage a very busy office with eight members of staff, his predecessor has left the company and the position had been vacant for several months before John joined the department. There has been a lot to learn and he is under pressure from his boss to ‘deliver’.

He has had a ‘run in’ with Sarah over her time keeping and has now noticed that she spends a lot of time gossiping with Jane and her work is not up to scratch.

Party 2 – Sarah

Sarah has worked for the company since she left school with a spell off to have her children. She had always enjoyed her job and her previous boss had often told her how good she was at it.

John had come in and was changing the systems for no apparent reason. She admitted that she had been late the last couple of mornings but she had worked late to make it up but there was no need for John to fly off at her and now everything she did seemed to be wrong.

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Workplace Mediation

Nowadays conflict in the workplace arises between all levels of management, supervision and team members. It often results in stress related illnesses that cost business a fortune in lost hours and lost opportunities.

Often the root cause of the problem is not addressed resulting in one party leaving the employment, causing further disruption and cost to the business.

Alliance Mediation Management Limited are suggesting a FRESH approach:

Focusing on the future working relations by using workplace mediation and training

Reduce recruitment costs by keeping staff

Experts in workplace mediation help staff to reduce stress & increase productivity

Support through workplace mediation for everyone involved

Happy staff creates happy customers!

‘Happy Staff help cheer up the share price’ – Daily Telegraph 12-05-05 – A link between morale and share performance is claimed in a study monitoring staff attitudes in 28 international groups over two years. The morale factor could account for between 20% to 30% of share price changes. The results showed that the prices of companies with a largely contented bunch of employees outperformed rivals in the same industry by more than two to one last year.

The advantages of using Workplace Mediation

Left unresolved, conflict at work is costly in time and productivity. Workplace Mediation is quick to arrange and is likely to bring a situation to some form of resolution.
Using Independent Workplace Mediation gives a win/win formula and is an effective way of colleagues saving face.
Workplace Mediation is always more cost effective than going to a tribunal.
Workplace Mediation focuses on the future working relationships of those involved.
As the process is confidential, the parties involved can be confident that they express exactly how they feel without any written record for the future. This is especially important where trust has broken down between management and the individual(s).
Communication and Conflict training will empower employees.
Mediation can be used before or even during grievance or disciplinary procedures.

Alliance Mediation Management Limited is experienced in workplace mediation and communication and conflict training. Here’s what you can do:

Sign up to our Workplace Mediation Services and then use them within your policies and procedures.
Employ us to resolve a current issue.
Train your managers how to deal with conflict .
Use our one to one Conflict Coaching & Support Services.